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  • US

    United States data center location

    • Pro Apps

      US

      • Web delivery

        US Pro

      • Object Storage

        US Pro

      • Memcache

        US Pro

      • Worker

        US Pro

    • Universal Apps

      US web delivery

    • MySQL

      US Universal and Pro Apps

    • Deployment

      US Git, SSH, SFTP for Pro and Universal

  • EU

    European data center location

    • Pro Apps

      EU

      • Memcache

        EU Pro

      • Object Storage

        EU Pro

      • Web delivery

        EU Pro

      • Worker

        EU Pro

    • Universal Apps

      EU web delivery

    • MySQL

      EU Universal and Pro Apps

    • Deployment

      Git, SSH, SFTP

  • Dashboard
Previous Incidents

[Resolved] Web delivery problems for some Apps

This incident lasted 23 minutes.
  • Universal Apps
Thu, 14 Nov 2019
16:52:31 UTC

We see one Node being under more load as usual. You might see slow response times or 504 errors. Maybe file access via SFTP/SSH will also not work or be slow.

17:16:14 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Unresponsive host: Web delivery problems Universal Apps EU

This incident lasted 25 minutes.
  • Universal Apps
Thu, 14 Nov 2019
12:11:50 UTC

We are currently looking into problems with loading websites.

12:28:58 UTC

Most Apps are back on that host already, about 30% due.

12:37:21 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary deployment issue

This incident lasted 4 minutes.
  • Deployment
Wed, 13 Nov 2019
14:46:39 UTC

Investigating

14:50:44 UTC

We've now resolved the incident. Thanks for your patience.

[Complete] Universal Stack Hardware replacement

This was a planned incident, it took 1 hour and 8 minutes.
  • Universal Apps
Mon, 11 Nov 2019
22:06:11 UTC
Overview

Our infrastructure provider (AWS) detected an irreparable failure of underlying hardware hosting a single Node.
We will migrate all Apps on this Node. Only a few Apps in EU will be affected. We expect a short downtime of up to 30 minutes per App.

DNS settings based on the Apps IP might become invalid.

This will trigger a redeploy of the latest changes in the Git repo. In normal cases that shouldn't cause any issues. Only when you first started using Git and later changed to deploy with SFTP/SSH you might see "old" files being deployed again.

  • Scheduled for Tue, 12 Nov 2019 18:30 UTC
  • Expected to take 3 hours and 30 minutes
Tue, 12 Nov 2019
18:30:02 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

19:38:09 UTC

All Apps migrated now. Please let us know if you experience any issues.

[Resolved] Memcache issue

This incident lasted 19 minutes.
  • Memcache
Wed, 6 Nov 2019
19:50:03 UTC

We are currently investigating.

20:03:36 UTC

We think to have fixed the issue and are now monitoring the situation.

20:09:17 UTC

We've now resolved the incident. Thanks for your patience.

20:11:48 UTC

One Memcached node became fully unresponsive. We migrated all affected Apps to a healthy node. If you still experience any issues, please contact us.

[Complete] PHP patch updates (EU)

This was a planned incident, it took 5 hours and 4 minutes.
  • Deployment
Wed, 16 Oct 2019
14:36:11 UTC
Overview

The updates will affect all Apps (Uni and Pro). The expected downtime for App web delivery is up to 10 minutes, we aim for less. We will run the updates sequentially, App after App. Pro Apps on production plans are planned to have near-to-zero downtime. For the deployment services (Git, SSH and SFTP) we expect only a short downtime of a few minutes.

https://blog.fortrabbit.com/updates-ahead-2019-10

  • Scheduled for Tue, 22 Oct 2019 17:00 UTC
  • Expected to take 7 hours
Tue, 22 Oct 2019
17:00:03 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

19:15:25 UTC

Upgrade of web delivery on Uni and Pro Apps is finished. Deploy system is still running the upgrade. It is going App by App and downtime for each is only expected to be a few minutes. Let us know if you experience deploy issues for longer.

22:04:21 UTC

The maintenance is now complete. Thanks for your patience.

[Resolved] SSH/SFTP issues for some clients in US

This incident lasted 4 hours and 9 minutes.
  • Deployment
Mon, 21 Oct 2019
21:10:19 UTC

We see some issues deploying via SSH and SFTP on Universal Apps in US currently. It seems to on/off (sometimes working sometimes not). Currently investigating.

22:10:28 UTC

We think to have fixed the issue and are now monitoring the situation.

23:09:40 UTC

We've now resolved the incident. Thanks for your patience.

[Complete] PHP patch updates (US)

This was a planned incident, it took 5 hours and 38 minutes.
  • Deployment
Wed, 16 Oct 2019
14:36:24 UTC
Overview

The updates will affect all Apps (Uni and Pro). The expected downtime for App web delivery is up to 10 minutes, we aim for less. We will run the updates sequentially, App after App. Pro Apps on production plans are planned to have near-to-zero downtime. For the deployment services (Git, SSH and SFTP) we expect only a short downtime of a few minutes.

https://blog.fortrabbit.com/updates-ahead-2019-10

  • Scheduled for Mon, 21 Oct 2019 08:00 UTC
  • Expected to take 7 hours
Mon, 21 Oct 2019
08:00:03 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

10:44:09 UTC

Upgrade of web delivery on Uni and Pro Apps is finished. Deploy system is still running the upgrade. It is going App by App and downtime for each is only expected to be a few minutes. Let us know if you experience deploy issues for longer.

13:38:06 UTC

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.