Web delivery issues for some Pro Apps in US


We've now resolved the incident. Thanks for your patience. Sorry for the inconvenience.

The incident was caused by a MySQL Node that became unresponsive. The issue was not correctly identified by our monitoring and also not by the fail-over mechanism (provided by AWS). We will continue our internal investigation.

Around 20 Apps with database requests where down for around 1 hour, ~17:40 - 18:40 UTC.

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We think to have fixed the immediate issue. We are now monitoring the situation.

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We are looking into issues with delivery for some Pro Apps in US. Maybe related to issues with one MySQL Node

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Began at:

Affected components
  • US
    • Pro Apps
      • Web delivery
      • Object Storage
      • Memcache
      • Worker